Article 1 — Scope

Sahla shall provide the agreed digital-marketing services to the Client under the terms of this agreement.

Article 2 — Duration

This agreement starts on the signature date and continues for the stated period. It may be renewed with the written approval of both parties.

Article 3 — Fees and Payment

1. The agreed service fee is the amount recorded in this agreement.
2. The Client shall pay 100% of the service fee before work begins.
3. Sahla may postpone work until any delayed payment is received.

Article 4 — Cancellation

1. The Client may cancel within 48 hours of the agreement date only.
2. No payment may be refunded after work begins.

Article 5 — Delivery

1. Sahla shall deliver on the agreed dates, within a maximum of one week from the agreement unless otherwise agreed.
2. Sahla is not responsible for delays caused by the Client's late provision of required data or information.

Article 6 — Revisions

1. The Client may request two free revisions after delivery.
2. Additional revisions are charged according to the nature of the change.

Article 7 — Official Communication

Official communication is through the designated WhatsApp group or direct contact during working hours, Saturday to Thursday, 8:00 AM–4:00 PM. Friday is an official day off.

Article 8 — Conduct

1. Both parties shall maintain mutual respect and professional conduct.
2. Verbal abuse entitles the affected party to terminate the agreement immediately.

If the abuse is committed by the Client, Sahla may terminate without refund. If committed by Sahla, the Client may terminate and recover paid amounts.

Article 9 — General Terms

1. Signing confirms that all terms have been read and accepted.
2. Disputes shall first be resolved amicably; otherwise, they may be referred to the competent court.